Knowledge Centre

Here are a range of videos and news stories that give you an insight to Serco Fire Services and the field of fire fighting

Congratulations to our colleagues at The Rescue & Fire Fighting Service Commercial Training Team at Airbus UK

The Rescue & Fire Fighting Service Commercial Training Team at Airbus UK have won a UK&E LRG Serco Pulse Award for their commitment to delivering outstanding service to Airbus UK amid a massive increase in demand.

The team includes Hugh Jones, James Hay, Simon Lane, Shaun Miller, Chris Morgan, Dave Povey, Chris Graydon, Brendan Profit, Howard Jones and Andy Bolton. They maintain domestic and medical cover for the site and Civil Aviation Authority airfield. In addition to their normal busy schedules, this small team have been heavily involved in a commercial contract delivering intensive health and safety training for Airbus UK.

Fire Training Officer Warren Brown who nominated the team said: ‘I want them to be recognised because they have consistently shown an outstanding commitment to service and dedication to maintaining a massive increase in demand from Airbus UK. The demand has been such that if it wasn’t for this group of people and their support the customer would probably not have met their own targets.’

Demand for training has increased exponentially over the past four years from 157 courses in 2011 to more than 1,000 courses in 2014. The team have put in an incredible amount of time and effort, delivering courses throughout the night to support multi-shift patterns at Airbus.

Warren said: ‘There is no other supplier that would meet this sort of demand in the way these individuals have. From a commercial aspect, this team have managed to sustain an ever-increasing profitable value for the company. They are the embodiment of Serco’s values and put the customer first in everything they do.’


Our apprentice Thomas is in the Guardian!

Today, Thomas Maxwell who is currently undertaking his firefighter apprenticeship at Cardiff International Airport has spoken to the Guardian online about what it’s like to be a firefighter apprentice.

In the mornings we train, going out and doing fire drills, while in the afternoon we go and fill out our reports on personal development. The apprenticeship takes two years, and during this time we learn how to get confident in all aspects of the job, including rescue technique and handling rescue tools. For our training we carry out fire scenarios, so are given a mock brief and we have to decide how to respond. Afterwards we are debriefed and told what we could have done differently.

Once I've finished the scheme I'll have a lot of options as a qualified firefighter. I will be able to work in any airport in the world: the qualification is international so I could move to Dubai or Australia. My goal, though, is to try and get a full-time place at this station and in four or five years time apply to be a crew manager. After that I could be a watch manager.

The watch team is like a family and I also like learning about the rescue equipment and different uses for tools. I find this the most challenging part of the role, as there's a lot to remember – aircrafts, type of rescue techniques, points of entry. It'll take at least two years to memorise it all.

You can view the full article here


Training for ARFF and industrial sectors – onshore and offshore has published an article online this week about Training for ARFF and industrial sectors – onshore and offshore at IFTC.

The article focuses on ARFF training at IFTC, why it’s so popular with overseas delegates and the main differences between the ARFF and industrial firefighting markets.

From interviewing IFTC’s Business Operations Manager, Gary Watson, the article also looks at what’s new in ARFF for IFTC and our recent investments to expand our training facilities.

You can read the article Here


Airport Officers Association- The International Fire Training centre

Serco Fire Services Conference- RAF Halton

Yesterday Serco Fire Services held their 3rd conference of 2014 at RAF Halton with a great turn out of internal and external Serco Fire stakeholders.

The event was a great success and allowed the Serco Fire community to discuss key topics and see some live demonstrations of the latest technologies in firefighting. The range of topics covered by the Serco team and guest speakers included the application of new technologies, change management, the regulatory environment, purchasing and the role of secondary fire fighters in an emergency.

Some great discussions were had on how best to develop and progress the Serco Fire Services community and these talks will sure to be developed in the next conference which will take place in April or May next year.

The conference went hand in hand with the launch of our new website for Serco Fire Services which gave everyone a chance to see how the stories, videos and images from their sites have been incorporated into the new website.

A big thank you to everyone who attended the event, especially to our speakers who made sure the day was filled with interesting and exciting topics of conversation.



Using new technology to fight fires and protect fire fighters’ lives.   




Fan technology and how to put it to effective use



Using foam suppression in a hangar



IFTC partners at Manchester Airport showcasing Oshkosh Striker fleet



How do fire sprinklers really work?



Different smoke detectors work with different fires



Marine fire training at Warsash Maritime Academy



Asiana Airlines Flight 214 Report



Accident of Turkish AirBus in Kathmandu



China Airlines Downstop Failure Animation



Firefighter Safety



BMPM Explosion



Evacuation inside AA A 321 Denver



Passengers Flee Burning Plane At Ben Gurion Airport, Israel



Crash Twin Brazil



Turkish Building Fire



DHC 8 emergency PHL



Plane makes emergency landing on its belly at LAX



A U.S. Airways plane blew a tire while taking off at Philadelphia International Airport



Accident video released during the investigative hearing on Asiana Airlines flt. 214 crash landing



Crash CL 600 Aspen



Effect of rapid decompression at FL450



Declares Emergency Because Of Extreme Hypoxia



Cabin Training Fire



Alba Adriatica Accident - airplane crash Quei Bravi Ragazzi in italy (2 angles)